Mobile Ticketing - FAQ
Beginning in the fall of 2021, Oregon State Athletics will move to digital tickets and parking passes for all home athletic ticketed events. Mobile tickets provide a safe and contact less entry process for fans. Visit the Mobile Ticketing home page for complete-step-by-step instructions on buying, using, selling and transferring tickets and parking passes.
Q: What are mobile tickets?
A: Mobile tickets use email or text messaging to send your tickets directly to you after purchase. You will not need a physical ticket to enter the venue on game day!
Q: What are the benefits to mobile ticketing?
A: Mobile tickets provide a safe and contact less entry process for fans. Here are some other benefits:
- Save money
- Avoid waiting in Will Call lines
- Prevent your tickets from getting lost in the mail
- No need to print your tickets. Simply present your mobile device with tickets at the gate.
- Easily transfer your tickets to the mobile devices of friends and family.
- Prevent possible fraud of Print at Home Tickets
- Sell your tickets through the StubHub Ticket Marketplace right on your phone!
A: Beginning with the 2021 season, tickets for all events will no longer include a printable PDF option. This decision was made to move to a contact less entry for the safety of our fans. Mobile ticketing will also protect the integrity of your tickets and to prevent fraud and counterfeit problems that often accompany PDF tickets. Printed PDF tickets WILL NOT be accepted at any Oregon State Athletics venues for admittance. This year, all season tickets and single game tickets are fully digital and only accessible via your mobile device. Your phone is your ticket!
Q: I have never used My Account before. Do I already have an account? Do I need to create a new one?
A: If you have ever purchased or renewed tickets through beavertickets.com, you already have a registered online account. If you do not know your password, click on “Forgot Password?” to have a temporary password link emailed to you. If you do not have a registered online ticket account and you do not know your Pin #, please contact the Beaver Ticket Office at beaver.ticket@oregonstate.edu to link your account.
Q: Can I print my tickets from home?
A: No, all tickets must be presented on your mobile device.
Q: How do I view or manage my tickets?
A: View this step-by-step guide.
Q: What if I did not receive my digital tickets?
A: Follow these steps:
- Make sure you have used the correct email address.
- Check your junk mail folder.
- Make sure that your spam guard and junk mail settings allow you to receive emails with attachments.
- Be sure to add our email address, beaverticket@oregonstate.edu, to your list of trusted email addresses.
- Please allow at least one hour for your emails to arrive.
- Buy home game tickets online.
- You will receive an email or SMS text. Click the link to add the tickets to your mobile wallet.
- Present your mobile ticket on your smartphone at the game. Mobile tickets are individually bar coded allowing one scan per entry so any attempts to duplicate, alter or sell any copies of the mobile ticket may result in admittance being refused to the event. This provides heightened security by identifying counterfeit and stolen tickets.
A: After your ticket purchase you will receive two separate emails. The first will be your confirmation email, laying out the details of your purchase. The second will contain your digital tickets.
Q: What are some tips that will help me on game day?
A: Prior to arriving to the event, here are ways to speed up your game day entry:
- Access your tickets through My Account page at least 24 hours prior to the event.
- Download and save your tickets to your Apple Wallet or Google Pay.
- Make sure your phone is fully charged.
- Have your ticket ready to be scanned before entering the venue.
- It is recommended to send each guest their own individual ticket if the party is arriving separately.
A: Visit the Oregon State ticket office for assistance.
Q: What if I do not own a smart phone?
A: If you do not own a smart phone, please contact the Oregon State University Athletics Ticket Office at 800-GO-BEAVS.
Q: Can I have multiple tickets on the same phone?
A: Yes, you are able to swipe through multiple tickets on the same phone but it is recommended that each attendee have their own individual ticket. You can transfer tickets to each individual.
Q: What if my entire party is not with me when I am ready to enter the venue?
A: All guests must be present to use tickets for entry. Guests are strongly encouraged to send each attendee their own individual ticket if arriving separately.
Q: What if I do not have wi-fi connectivity on game day?
A: Before arriving at the game, download your tickets to Apple Wallet or Google Pay. Once the tickets are downloaded, connectivity or Wi-Fi is not required to access your tickets. If you did not download your tickets in advance, please visit the Beaver Ticket Office for assistance.
For assistance accessing your My Account page or any other questions regarding mobile tickets, please contact the Oregon State University Athletics Ticket Office at 800-GO-BEAVS.
